Frequently Asked Questions

What options do I have for payment?
What is included in my download?
Can I get a discount?
After I’ve placed my order, when and how will I receive the font?
How do I install the fonts?
How do I know which file format (.ttf or .otf) to install?
I bought a font but I still can’t get it to print or embed in a pdf. What did I do wrong?
My free font comes with a EULA that mentions a bought license?
May I use your fonts in my projects on behalf of my clients?
May I use your fonts in an App or an E-book?
May I modify your fonts (or have someone else do it)?
My computer crashed or I replaced my old computer and I don’t have a copy of the font!
What’s with the ‘PRO’ fonts?
Can I give your fonts a try?
Do I have to pay VAT?
Do you offer free non-profit licenses for students?

What options do I have for payment?

You can pay with your creditcard or by using Paypal. Although all payments are processed through Paypal, you are not required to have a Paypal account to purchase an item using your creditcard.

What is included in my download?

When buying a Print-license, you will receive the font in both Opentype and Truetype format and the Print EULA.
When buying a Web-license, you will receive the font in WOFF, TTF, EOT and SVG format and the Web EULA.

Can I get a discount?

Buying two or more products will get you a 25% off discount on the total sum and in case you are looking for a bigger license or a complete buy-out, please contact us.

After I’ve placed my order, when and how will I receive the font?

You will receive an e-mail confirming your order, a receipt for your records and a link to get to your zipfile after the payment is completed.

How do I install the fonts?

Download and save the fonts from your email, then double-click the zip file to unzip the contents.
Windows:
Right click on the font file and select Install from the pop-up menu. –OR- Double-click on the font file, and click on “Install” in the pop-up window. –OR- Drag and drop the font files into C:WindowsFonts.
Visit How to Install Fonts in Windows 7 by howtechpc.
Visit How to Install Fonts in Windows 8 by HowTech.
Visit How to install fonts in windows 10 (2 simple methods) by Iviewgle.
Mac OS:
Double-click the font file and Font Book will launch with a window displaying the font. In the lower right corner of the window, click Install Font. OR: Double-click the zip-file and copy the fonts into your library / fonts folder.
Visit How to Install Fonts on a Mac (SIMPLEST WAY) by How to Cinemas.
Visit How to install new fonts on Mac OSX by Techiseverything.
Note: Purchasing a font management program is recommended.

How do I know which file format (.ttf or .otf) to install?

In general, install the .ttf file if you are using an older Windows computer, otherwise install the .otf files.

I bought a font but I still can’t get it to print or embed in a pdf.
What did I do wrong?

You are probably still stuck with a free trial version. Note that you have to delete a trial version from your system BEFORE installing a new (bought) font.

My free font comes with a EULA that mentions a bought license?

That is correct, except for the part that talks about a paid license, everything else in the EULA applies to all free fonts.

May I use your fonts in my projects on behalf of my clients?

Yes! However, if your client wants the font file, they will need to purchase their own license.

May I use your fonts in an App or an E-book?

With the purchase of an extended license, yes. Contact us for details.

May I modify your fonts (or have someone else do it)?

You may modify the vector outlines of a fonts you’ve licensed using an editing program such as Adobe Illustrator® or CorelDRAW® for your personal use only. You may not modify a JOEBOB graphics font to resell or add letterforms to it.

My computer crashed or I replaced my old computer and I don’t have a copy of the font!

Not a problem! You can login onto our site and try to download the font once more. Otherwise contact us and send us your invoice and we will send you the font(s). If you no longer have an invoice, let me know what email address and name you used when purchasing and we will try and find your order.

What’s with the ‘PRO’ fonts?

The PRO fonts come with an extended set of characters. They include Cyrillic and Greek glyph sets and sometimes even Vietnamese. (Check out the glyph set of a font to see if all the characters you need are in it.)

Can I give your fonts a try?

You could start by downloading a trial version on dafont.com: http://www.dafont.com/joebob-graphics.d636 These trial versions only feature the regular alphabet and no special signs. They are not embeddable and you can not print them. But hey, they are free and you get to check out the font before you buy it.

Do I have to pay VAT?

JOEBOB graphics is legally registered in the Netherlands, so if you’re located in the Netherlands you always pay VAT. If you live in the EU you also pay VAT. If you live outside the EU, we won’t collect any taxes. However, there is one exception: companies within the EU which have a legal VAT registration number, can apply for 0% VAT. This is a so called intra-community supplies between member states.
Four possibilities concerning VAT:
[1] Inside Holland: 21% VAT added
[2] Inside EU, outside Holland: 21% VAT added
[3] Inside EU, outside Holland, with VAT number: 0% VAT added
[4] Outside EU: 0% VAT added In situation [3] you need to enter your VAT number in the order form.

Do you offer free non-profit licenses for students?

You could always send us a note and tell us about your project..